General Information & FAQ

Please visit axs.com or the Microsoft Theater Box Office to purchase tickets. AXS is the only authorized ticket-selling agent of Microsoft Theater. Microsoft Theater cannot be responsible for the authenticity of tickets obtained through any other source and will not honor counterfeit and other invalid tickets.

Microsoft Theater is a non-smoking facility (this includes electronic cigarettes).

Microsoft Theater has a No Re-Entry policy for all events.

For most events, doors will open one hour prior to the event’s start time. Guests are encouraged to arrive as early as possible, as all guests will go through metal detector screenings and visual/bag inspections prior to entry. Please see the Guest Services A-Z Guide for details on Entry Inspections and Prohibited Items.

Non-professional, non-flash still photography is permitted at most events (digital, disposable, instant cameras, or 35mm cameras with no interchangeable or telephoto lens). Video and Audio recording is prohibited. Please note that some shows will have a different camera policy. Please see the specific event page or contact Guest Services for further information.

Outside food or beverages will not be permitted inside of Microsoft Theater. Guests with specific/special dietary needs due to medical conditions or religious requirements should contact Guest Services to discuss food options available. Unopened plastic water bottles, one liter or smaller will be permitted. Empty, reusable, one litter or smaller bottles would be allowed into Microsoft Theater. Aluminum and glass bottles are prohibited.

For most events, children who have reached their 3^rd birthday will require a ticket to enter Microsoft Theater and must occupy their ticketed seat only. Please note that some shows (especially those intended for children) will have a different age policy. For most children’s shows, children who have reached their 1^st birthday will require a ticket. Please see the specific event page or contact Guest Services for further information.

Guest Services is located on the Lounge level of Microsoft Theater and is designed to provide information to guests with questions, concerns, or issues during events. In addition, Guest Services provides assistance to guests with disabilities and/or special needs (see the Accessibility Guide) at any time before or after the event.

Yes! Guest Services provides complimentary wheelchair escorts to guests when requested. Escorts are available at any entrance or guests may make escort arrangements on the day of the event, once doors have opened, by contacting Guest Services at (213) 763-6030 ext.3 when arriving to the venue. If a Guest Services Representative does not answer, please do not leave a message, but call back to speak with a representative. For all other accessibility questions please visit our Accessibility Guide or contact Guest Services.

Yes! Microsoft Theater is blocks from the Expo, Blue and Red Lines. Please see our Getting Here page for details on public transportation and parking.

Please see our Getting Here Page for details on parking. 

For accessible parking

It is highly recommended for guests in need of accessible parking to pre-purchase parking along with your ticket purchase. Designated parking is available for guests with disabilities. These spaces, including van-accessible spaces, are designated for vehicles displaying a current state-issued disability placard or license plate. Disabled spaces are filled on a first-come, first-serve basis so please plan accordingly. Please visit our Parking Guide for maps, directions, and more information or call (213) 742-7275.

Yes! Please visit L.A. Live's Website for a list of restaurants and entertainment options.

Yes! All lost and found items are taken to Guest Services. To inquire about a lost item please contact Guest Services with a description of the item and the date it was lost. Our Guest Services department is available for lost item inquiries Monday - Friday.

During Microsoft Theater events, guests are encouraged to use our 24/7 Software system by texting the word “MICROSOFT” with the issue and location to 69050. *MSG & Data rates may apply. Guests are also encouraged to report any inappropriate behavior to the nearest Staff Member. If you feel that the staff member doesn’t address any issues to your satisfaction, please request to speak with a Supervisor or Manager immediately.

For most events at Microsoft Theater, there is not an age requirement to enter the theater. Please note that some shows will have a specific age requirement, however, you will be able to reference the specific event page for more information.

There is no minimum age limit for this event; however, we prefer minors to be accompanied by an adult. Allowing children to attend an event unsupervised is at the discretion of the parent or guardian.

Reference our Book An Event Page on more information.

Please obey all posted signs when dropping off and be aware that LAPD will enforce the “No Stopping” signs posted throughout the district. There are areas designated for drop-off and pick-up. Taxis, Buses and Limousines must drop-off and pick-up passengers in these designated areas. The pick-up/drop-off areas are:

• The white zone on Figueroa St. (Southbound) between 12^th St. and Pico.
• The white zone on Chick Hearn Ct. (Eastbound) between L.A. Live Way and Georgia St.

Yes! Bags that are smaller than 14”x14”x6” will be permitted inside Microsoft Theater. Backpacks of any size and all bags larger than 14”x14”x6” are not permitted. Please note that some events may enforce a modified bag policy. Please see the specific event page or contact Guest Services for further information.

The following is a partial list of items that are prohibited at all Microsoft Theater events and are subject to change. Please contact Guest Services or specific policies/information.

• Weapons, knives, pepper spray/mace, flares, fireworks
• Food, beverage, alcohol, cans, bottles, flasks, coolers, drugs, illegal substances
• Pamphlets, product samples
• Strollers, skateboards, rollerblades, bicycles, helmets, chairs, beach balls
• Laptop/Tablet computers, 2-way radios, laser pointers, flashlights
• Balloons, permanent markers, spray paint
• Noise making devices: air horns, drums, whistles
• Cameras: no flash/professional photography, tripods, monopods or selfie sticks
• Recording Devices: audio or video
• Bags (backpacks, large bags, suitcases, luggage): may not be larger than 14" x 14"
• Signs/Flags/Banners/Posters: may not be larger than 11" x 17" or attached to a pole/stick.