Accessibility Guide

The Guest Services department at Microsoft Theater strives to provide excellent service to all our guests, including those guests with disabilities and special needs.

Microsoft Theater recognizes the needs of persons with disabilities and has met or exceeded the requirements of compliance with the Americans With Disabilities Act (ADA) and California accessibility mandates. Microsoft Theater provides a full range of accommodations for Guests with disabilities to ensure their safety, comfort and enjoyment of our events and facilities. The following section highlights our services.

Accessible/Disabled Seating

Accessible/disable seating is available on all levels of Microsoft Theater. Accessible seating and parking are available through microsofttheater.com, axs.com, and at the Microsoft Theater and STAPLES Center Box Offices. When ordering accessible tickets, it is important to indicate that you require accessible seating to ensure proper accomodations for you and your guests. 

Purchase Accessible Seats

  • Visit the Events page, find your event, click the "TICKETS" link and then click "Accessible Tickets."
  • For AXS events, call (888) 929-7849 and request accessible tickets.
  • Visit the Microsoft Theater Box Office and request accessible tickets. Please visit the Box Office page for hours and additional information.

For questions/concerns regarding accessible seating and services, please contact the Guest Services Department.

Wheelchair And Accessible Seating Policy

Accessible/disabled seating is available on all levels of Microsoft Theater. Accessible seating is reserved exclusively for guests with accessible needs and their companions. Guests purchasing accessible seating may purchase one (1) accessible seat and three (3) companion seats adjacent to the accessible seat. Depending upon availability, seats for additional guests will be located as close as possible to the accessible space. This policy ensures that we are able to accommodate all guests who need accessible seating.

Microsoft Theater is committed to working with guests on a case-by-case basis to adequately accommodate individual needs. All ticket sales are on a first-come/call, first-serve basis and will depend on ticket availability. There is no guarantee that any companion tickets will remain unsold and available for purchase

Please contact Guest Services or the Box Office with further questions.

Wheelchair Escorts

Microsoft Theater Guest Services provides complimentary wheelchair escorts to guests with special needs when requested. Escorts are available at any entry point or guests may call Guest Services any time after doors open and a Guest Services Representative will assist you with your wheelchair request. We can be contacted at (213) 763-6030. Microsoft Theater employees will not remain with you during the event, nor will they allow you to remain in the Microsoft Theater issued wheelchair for the duration of the event. Guests are welcome to request additional wheelchair escorts throughout the duration of the event.

Wheelchair/Scooter Storage

Guests who wish to transfer to a seat from their wheelchair or other mobile device (i.e. scooters, walkers, crutches, segways, etc.) must store their wheelchair or mobility device at our Guest Services location for the duration of the event in order to keep our guests safe and aisles clear from any obstructions or trip hazards. Our staff will make arrangements to return the wheelchair or mobility device to you at the end of the event, or any other time you would prefer.

Accessible/Disabled Parking

It is highly recommended for guests in need of accessible parking to pre-purchase parking along with your ticket purchase. Designated parking is available for guests with disabilities. These spaces, including van-accessible spaces, are designated for vehicles displaying a current state-issued disability placard or license plate. Accessible spaces are filled on a first-come, first-serve basis so please plan accordingly. Please visit our Getting Here page for maps, directions, and additional information or call our Parking Services (213) 765-6815.

Service Animals/Guide Dogs

Animals or pets of any kind are prohibited in Microsoft Theater with the exception of trained service animals and service animals in training for guests with disabilities. Service animals are welcome inside the venue, but must remain on a leash or in a harness at all times. Service animals will rest in the seating area of the individual with a disability, rather than in the aisle. Guests may take their service animal outside of the venue to relieve itself, but must speak with a Guest Services Supervisor prior to leaving the venue. A guest whose service animal poses a threat to the safety of other Microsoft Theater guests and employees may be asked to escort the animal off the premises.

Sign Language Interpreters

Microsoft Theater is pleased to provide signed performances for our hearing-impaired guests for select concert events. Interpretation services are not guaranteed for every event; however, we will make every effort to accommodate each request with appropriate advance notice, at least two (2) weeks prior to the event. Please contact the Guest Services department for further information.

Restroom

All restrooms facilities at Microsoft Theater are accessible. In addition, a Family/All Gender restroom is available on the Lounge level of Microsoft Theater. Changing tables are available.

Elevators/Escalators

Microsoft Theater is equipped with elevators that access all public lobby areas of the theater. Should you require special assistance in reaching your seat, please contact our Guest Services Department in advance or see any Guest Service staff member during the event.

Assistive Listening Devices (ALD)

Assistive Listening Devices are available for hearing-impaired guests at all Microsoft Theater events. Please visit our Guest Services Center located on the the Lounge level and request an Assistive Listening Device. Guests will be required to leave valid identification such as a driver's license as collateral. This is a complimentary service.

TTY/TDD Service

All guests, including those with disabilities, are welcome and encouraged to contact the Guest Services department. Hearing/speech-impaired individuals, who have access to a TTY machine, may call our TTY line at (213) 763-6031. Guests may also call the California Relay Center at 711 or their local TTY Relay Center. The California or local Relay Center will then place the call to us and we will be happy to communicate through the relay service.

Emergency Evacuation Procedures

Microsoft Theater personnel are properly trained in emergency evacuation procedures to ensure the safe evacuation of all patrons, including guests with disabilities, in the case of an emergency. Please pay careful attention to the instructional video as well as venue personnel instructions during an emergency.

Website Accessibility Statement

Microsoft Theater has designed, developed, and regularly monitors this website to comply with WCAG 2.1 A & AA guidelines to ensure both content and functionality are accessible to people of all abilities. We optimized this website for WCAG compliance with the assistance of an expert web accessibility consulting firm who utilized end-users with disabilities and the following assistive technologies during testing:

  • Screen readers
  • Screen magnifiers
  • Speech to text software
  • Keyboard only navigation
  • Color contrast analyzers
  • Automated testing software, etc.

POUR Principles

This website supports the following W3C POUR principles, which lay the foundation necessary for people of all abilities to access and use Web content:

  • Perceivable - Information and user interface components must be presentable to users in ways they can perceive. This means that users must be able to perceive the information being presented (it can't be invisible to all their senses)
  • Operable - User interface components and navigation must be operable. This means that users must be able to operate the interface (the interface cannot require interaction that a user cannot perform)
  • Understandable - Information and the operation of user interface must be understandable. This means that users must be able to understand the information as well as the operation of the user interface (the content or operation cannot be beyond their understanding)
  • Robust - Content must be robust enough that it can be interpreted reliably by a wide variety of user agents, including assistive technologies. This means that users must be able to access the content as technologies advance (as technologies and user agents evolve, the content should remain accessible)

Contact Microsoft Theater with Your Accessibility Questions

If you have questions or comments about the accessibility of this website, please contact us for assistance at:

 

Medical/Parental Bags

Bags and purses of any size are not permitted, including backpacks, clutches, totes, clear bags, and camera bags. Only bring necessary items that fit in your pocket. Wallets without chains/straps are allowed.

Guest requiring bags for medical/parental needs should contact the Guest Services department for further information.

Contact

Microsoft Theater Guest Services welcomes all feedback, questions, and concerns from our guests, please visit our Contact page. Most e-mails will receive a return reply within 2-3 business days. If your question concerns the event on that day, please call us at (213) 763-6030. Guests with hearing/speech impairments may reach Guest Services via TTY at (213) 763-6031. While attending an event, guests are encouraged to text (213) 616-9986 with a location and issue. *MSG & Data rates may apply.