The Guest Services department at Microsoft Theater strives to provide excellent service to all our guests, including those guests with disabilities and special needs.
Microsoft Theater recognizes the needs of persons with disabilities and has met or exceeded the requirements of compliance with the Americans With Disabilities Act (ADA) and California accessibility mandates. Microsoft Theater provides a full range of accommodations for Guests with disabilities to ensure their safety, comfort and enjoyment of our events and facilities. The following section highlights our services.
Accessible/disable seating is available on all levels of Microsoft Theater. When ordering accessible tickets, it is important to indicate that you require accessible seating to ensure proper accommodations. Accessible seating is available online, by phone and in person at the STAPLES Center and Microsoft Theater box offices. Please visit the Box Office page for hours and additional information.
Purchase Accessible Seats
- Visit the Events page, find your event, click the "TICKETS" link and then click "Accessible Tickets."
- For AXS events, call (888) 929-7849 and request accessible tickets
For questions/concerns regarding accessible seating and services, please contact the Guest Services Department.
Wheelchair And Accessible Seating Policy
Accessible/disabled seating is available on all levels of Microsoft Theater. Accessible seating is reserved exclusively for patrons with accessible needs and their companions. Patrons purchasing accessible seating may purchase one (1) accessible seat and three (3) companion seats adjacent to the accessible seat. Depending upon availability, seats for additional guests will be located as close as possible to the accessible space. This policy ensures that we are able to accommodate all guests who need accessible seating.
Microsoft Theater is committed to working with patrons on a case-by-case basis to adequately accommodate individual needs. All ticket sales and exchanges are on a first-come/call, first-serve basis and will depend on ticket availability. There is no guarantee that any companion tickets will remain unsold and available.
Please contact the Guest Services Department.
Microsoft Theater Guest Services provides complimentary wheelchair escorts to guests with special needs when requested. Escorts are available at any entry point or guests may call Guest Services any time after doors open and a Guest Services Representative will assist you with your wheelchair request. We can be contacted at (213) 763-6030. Microsoft Theater staff members will not remain with you during the event, nor will they allow you to remain in the Microsoft Theater issued wheelchair for the duration of the event. Guests are welcome to request additional w/c escorts throughout the duration of the event.
Guests who wish to transfer in to a seat from their wheelchair, will be to asked to store their w/c at our Guest Services Center. Our staff members will make arrangements to return the wheelchair to you at the end of the event, or any other time of your choosing.
It is highly recommended for guests in need of accessible parking to pre-purchase parking along with your ticket purchase. Designated parking is available for guests with disabilities. These spaces, including van-accessible spaces, are designated for vehicles displaying a current state-issued disability placard or license plate. Disabled spaces are filled on a first-come, first-serve basis so please plan accordingly. Please visit our Parking Guide for maps, directions, and more information or call (213) 742-7275.
Service Animals/Guide Dogs
Animals or pets of any kind are prohibited in Microsoft Theater with the exception of trained service animals and service animals in training for guests with disabilities. Service animals are welcome inside the venue but must remain on a leash or in a harness at all times. Service animals will rest in the seating area of the individual with a disability, rather than in the aisle. Guests may take their service animal outside of the venue to relieve itself but must speak with a Guest Services Supervisor prior to leaving the venue. A guest whose service animal poses a threat to the safety of other Microsoft Theater guests and staff members may be asked to escort the animal off the premises.
Sign Language Interpreters
Microsoft Theater is pleased to provide signed performances for our hearing-impaired guests for select concert events. Interpretation services are not guaranteed for every event; however, we will make every effort to accommodate each request with appropriate advance notice, at least two (2) weeks prior to the event. Please contact the Guest Services Department for further information.
All restrooms facilities at Microsoft Theater are accessible. In addition, a family/gender neutral restroom is available on the Lounge level of Microsoft Theater.
Microsoft Theater is equipped with elevators off of each lobby that accesses all public areas of the theater. Should you require special assistance in reaching your seat, please contact the Guest Services Department in advance or see any Guest Service staff member during the event.
Assistive Listening Devices (ALD)
Assistive Listening Devices are available for hearing-impaired guests at all Microsoft Theater events. Please visit our Guest Service Center located on the the Lounge level and request an Assistive Listening Device. Guests will be required to leave valid identification such as a driver's license as collateral. This is a complimentary service.
All guests, including those with disabilities, are welcome and encouraged to contact the Guest Services Department. Hearing/speech-impaired individuals, who have access to a TTY machine, may call our TTY line at (213) 763-6031. Guests may also call the California Relay Center at 711 or their local TTY Relay Center. The California or local Relay Center will then place the call to us and we will be happy to communicate through the relay service.
Emergency Evacuation Procedures
Microsoft Theater personnel staff members are properly trained in emergency evacuation procedures to ensure the safe evacuation of all patrons, including guests with disabilities, in the case of an emergency. Please pay careful attention to the instructional video as well as staff members’ instructions during an evacuation.
Website Accessibility Statement
- Email: [email protected]
- Telephone: (213) 763-6030
Microsoft Theater Guest Services welcomes all feedback, questions, and concerns from our guests, please visit our Contact page. Most e-mails will receive a return reply within 2 business days. If your question concerns the event on that day, please call us at (213) 763-6030. Guests with hearing/speech impairments may reach Guest Services via TTY at (213) 763-6031.