A Message about Coronavirus/COVID-19 from Microsoft Theater

Official Statement

Due to the recent developments with the COVID-19 (coronavirus) pandemic some upcoming events at Microsoft Theater have officially been postponed or cancelled.

We realize that our fans and guests have a variety of questions regarding their ticket purchases for various events. We are asking that all fans please hold on to their tickets as we work with event promoters on refund policies. We appreciate your patience during this time, and we will continue to update and provide details as they become available on our website.

Finally, the health and safety of our guests, performers, artists, employees, partners and our community are our highest concern. We remain in close contact with the Los Angeles County Department of Health and other agencies and expect continued direction in the coming days and weeks.

More Information

At Microsoft Theater, the health and safety of our guests, athletes, performers, and team members is our number one priority. We are closely monitoring the evolving coronavirus situation globally through updates from local, state, and national officials. Microsoft Theater continues to welcome guests to our venue and events and have implemented preventative measures in line with the recommendations of the Centers for Disease Control and Prevention (CDC) and the Los Angeles County Public Health Department.

All of our AEG venues around the world have high standard of cleanliness which assists with illness prevention. Examples of our enhanced health and safety protocols are:

  • Training for all team members on health and safety procedures
  • Defined procedures for frequent cleaning and disinfection of targeted areas
  • Easy access to handwashing facilities and hand sanitizers for guests and team members
  • Frequent cleaning and monitoring of all high-touch areas before, during, and after events
  • End of event sanitation procedures for the entire venue
  • Requesting guests and staff to stay home if they are feeling ill

We are working closely with local health authorities and keeping abreast of all applicable health advisories. Additionally, our venue leaders are continuously communicating with our team members about illness prevention, including using the guidance of the CDC and local health officials (see Resources below).

Resources to Guests and Team Members

Your health and safety are important to us. The CDC recommends everyday preventive actions to help stop the spread of germs, such as staying home when sick, washing hands often with soap and water for at least 20 seconds, following proper respiratory cough etiquette, avoiding close contact with people who are sick and avoiding touching eyes, nose, and mouth with unwashed hands. Wash your hands often with soap and water for at least 20 seconds. Use an alcohol-based hand sanitizer that contains at least 60% alcohol if soap and water are not available.

We recommend everyone stay informed on COVID-19. Resources include:

Onsite Medical Resources

Microsoft Theater offers trained Emergency Medical Technicians (EMT) available to assist and triage any guest or team member at every Microsoft Theater event. In the event of a medical emergency, contact a security or guest services team member for assistance.

Contact

Micorosoft Theater Guest Services is here to assist you with any questions or concerns. Please contact us.