Microsoft Theater Box Office

Box Office 

Microsoft Theater is located at 777 Chick Hearn Court and Figueroa St. directly across the street from STAPLES Center.

The box office is open three hours prior to the event through intermission on event days only and is closed on non-event days.

Ticket Information

AXS Mobile ID

AXS Mobile ID is digital ticketing technology that provides the flexibility and convenience of safely and securely managing tickets online or in the AXS mobile app and is the preferred admission method for the venue. It eliminates paper tickets and allows you to enter the venue with your AXS Mobile ID and manage your tickets digitally. AXS Mobile ID gives you the ability to transfer, sell and buy seats through an official marketplace endorsed by the venue.

More Info

Will Call Pick Up

Microsoft Theater does not offer Will Call pick up and does not accept Will Call drop off.

Advance Ticket Sales

The STAPLES Center Box Office is open Tuesdays 12pm-4pm for walk up sales for Microsoft Theater Events.  All tickets purchased at the box office will be delivered via mobile delivery, no printed paper tickets will be distributed at the windows. 

Tickets are available for purchase at AXS.com for all upcoming events.

Advance tickets sales for Microsoft Theater and The Novo events are available for purchase at the STAPLES Center Box Office. The STAPLES Center Box Office will stop selling Microsoft Theater or The Novo tickets on the day of a Microsoft Theater or The Novo event, 3 hours prior to the event start, at which time tickets can be purchased at the Microsoft Theater and The Novo Box Office directly.  On event days, the Microsoft Theater will open 3 hours prior to the start of the event.*  

*Please note on some events that begin prior to 12pm, the box office may open only 2 hours prior to the event. Be sure to check the event page for specific information.

Visit our purchase agreement page for full details.

Box Office FAQs

Types of Payment Accepted

Cash, American Express, Visa, Mastercard and Discover 

Online Purchases (including Accessible Tickets)

All Microsoft Theater tickets, including Accessible tickets, may be purchased online:

  • Microsoft Theater Online - microsofttheater.com
  • For ACCESSIBLE Tickets:
    • Click the "TICKETS" link and then click "Accessible Tickets"

Wheelchair and Accessible Seating Policy

Accessible/disabled seating is available on all levels of Microsoft Theater. Accessible seating is reserved exclusively for patrons with accessible needs and their companions. Patrons purchasing accessible seating may purchase one (1) accessible seat and three (3) companion seats adjacent to the accessible seat. Depending upon availability, seats for additional guests will be located as close as possible to the accessible space. This policy ensures that we are able to accommodate all guests who need accessible seating.

Microsoft Theater is committed to working with patrons on a case-by-case basis to adequately accommodate individual needs. All ticket sales and exchanges are on a first-come/call, first-serve basis and will depend on ticket availability. There is no guarantee that any companion tickets will remain unsold and available.

Please contact the Guest Services Department.

Refunds/Exchanges/Upgrades

ALL SALES ARE FINAL. NO REFUNDS, EXCHANGES OR UPGRADES. The ticket purchaser is solely responsible for the tickets purchased. Lost or stolen tickets will not be replaced or refunded.

Child Admission

In general, children 2 years old and younger are admitted free into Microsoft Theater events provided they sit on an adult’s lap and do not occupy a seat. Please note that some events may have different age requirements. Please see specific show for more information.

Groups

For groups of 10 or more, call 1-877-AEG-Tickets (1-877-234-8425) or visit the Group Tickets Page on the Microsoft Theater website. Group tickets are not available for all shows.

Premium Seating

If you are interested in Premium Seating at Microsoft Theater, please read about the Lexus Premium Seating Program.

Parking

Purchasing your parking pass along with your tickets in advance is highly recommended. General and accessible parking passes are available for purchase online and at the box office. Designated parking is available for patrons with disabilities. These spaces, including van-accessible spaces, are designated for vehicles displaying a current state-issued disability placard or license plate. Disable spaces are filled on a first-come, first-serve basis so please plan accordingly. View a parking lot map and get point-to-point directions.