AXS Mobile ID is digital ticketing technology that provides the flexibility and convenience of safely and securely managing tickets online or in the AXS mobile app and is the preferred admission method for the venue. It eliminates paper tickets and allows you to enter the venue with your AXS Mobile ID and manage your tickets digitally. AXS Mobile ID gives you the ability to transfer, sell and buy seats through an official marketplace endorsed by the venue.
Microsoft Theater is located at 777 Chick Hearn Court and Figueroa St. directly across the street from STAPLES Center.
The box office is open three hours prior to the event through intermission on event days only and is closed on non-event days.
Will Call Pick Up
Will Call tickets may be picked up on the day of the event at the Microsoft Theater Box Office only. There is no will call pick up at the STAPLES Center Box Office. The Microsoft Theater box office is open three hours* prior to the event. Patrons must present the actual credit card used to place the order and valid photo I.D. Will Call drop off is NOT available for any event.
*Please note on some events that begin prior to 12pm, the box office may open only 2 hours prior to the event. Be sure to check the event page for specific information.
Advance Ticket Sales
Starting March 19th the STAPLES Center Box Office Windows are closed until further notice for in-person business transactions.
Tickets are available for purchase at AXS.com for all upcoming events.
The Box Office is still here to assist you!
If you have questions about upcoming events please contact:
Advance tickets sales for Microsoft Theater and The Novo events are available for purchase at the STAPLES Center Box Office. The STAPLES Center Box Office will stop selling Microsoft Theater or The Novo tickets on the day of a Microsoft Theater or The Novo event, 3 hours prior to the event start, at which time tickets can be purchased at the Microsoft Theater and The Novo Box Office directly.
Box Office FAQs
Types of Payment Accepted
Cash, American Express, Visa, Mastercard and Discover
Phone and Online Purchases (including Accessible Tickets)
All Microsoft Theater tickets, including Accessible tickets, may be purchased by phone or online:
- Charge-By-Phone for AXS events - (888) 929-7849
- Microsoft Theater Online - microsofttheater.com
- For ACCESSIBLE Tickets:
- Click the "TICKETS" link and then click "Accessible Tickets"
- Or call (888) 929-7849 and request Accessible tickets
Wheelchair and Accessible Seating Policy
Accessible/disabled seating is available on all levels of Microsoft Theater. Accessible seating is reserved exclusively for patrons with accessible needs and their companions. Patrons purchasing accessible seating may purchase one (1) accessible seat and three (3) companion seats adjacent to the accessible seat. Depending upon availability, seats for additional guests will be located as close as possible to the accessible space. This policy ensures that we are able to accommodate all guests who need accessible seating.
Microsoft Theater is committed to working with patrons on a case-by-case basis to adequately accommodate individual needs. All ticket sales and exchanges are on a first-come/call, first-serve basis and will depend on ticket availability. There is no guarantee that any companion tickets will remain unsold and available.
Please contact the Guest Services Department.
ALL SALES ARE FINAL. NO REFUNDS, EXCHANGES OR UPGRADES. The ticket purchaser is solely responsible for the tickets purchased. Lost or stolen tickets will not be replaced or refunded.
In general, children 2 years old and younger are admitted free into Microsoft Theater events provided they sit on an adult’s lap and do not occupy a seat. Please note that some events may have different age requirements. Please see specific show for more information.
For groups of 10 or more, call 1-877-AEG-Tickets (1-877-234-8425) or visit the Group Tickets Page on the Microsoft Theater website. Group tickets are not available for all shows.
If you are interested in Premium Seating at Microsoft Theater, please read about the Lexus Premium Seating Program.
Purchasing your parking pass along with your tickets in advance is highly recommended. General and accessible parking passes are available for purchase online and at the box office. Designated parking is available for patrons with disabilities. These spaces, including van-accessible spaces, are designated for vehicles displaying a current state-issued disability placard or license plate. Disable spaces are filled on a first-come, first-serve basis so please plan accordingly. View a parking lot map and get point-to-point directions.